Send2 Privacy Policy
Introduction
Send2 FZ-LLC (“Send2”) respects your privacy and is committed to protecting your personal data. Our Privacy Policy will inform you how we look after your personal data when you visit our mobile application or website, regardless of where you visit it from, and let you know about your privacy rights and how your personal data is protected.
Acceptance of our Privacy Policy
Your access to and use of Send2 “Services” (Send2 Services include the Send2 website, mobile application, any current or future API(s), or any other current or future content accessible via Send2’s website, mobile application(s) and API(s)) is subject exclusively to the terms of this Privacy Policy.
In using Send2 Services you are fully accepting our Terms and Conditions of Use, as well as the terms of this Privacy Policy, and we request that if you do not accept our Term and Conditions of Use or the terms of this Privacy Policy, you should immediately stop using Send2’s Services.
What information do we collect about you?
Information that you provide to us voluntarily
We collect personal information which you choose to share with us. This includes when you:
(a) Sign up for our App. While there is no requirement to register your details with us to access our Services, we recommend you do to ensure you have access to all the enhanced features. If you choose to register, you will be asked to enter your name, nationality, mobile number and email address, and will be prompted to set up a password (we will store passwords in an encrypted format). You can also use social login (your Apple ID, Google or Facebook accounts) to register for Send2 Services, which will provide us with your name, profile picture and email address (for Apple users, the email address may be hashed, and a one-time use Apple unique ID will be provided).
(b) Use the “Contact Us” feature. We will collect information, such as: your name, e-mail address, and mobile number. We may also retain details about your engagement with our support services to improve our Services.
(c) Participate in reviews/feedback. We may collect personal information, such as, your name, alongside your review and feedback.
Information we collect through automated means
(a) Device Information. Whenever you visit our website and app, we may collect information about the device you use to access our Services, including technical information, such as, IP address, location, hardware models, operating system and version, mobile network information and other unique device identifiers.
(b) Cookies and Similar Technologies. We may use cookies and other similar mobile or web-based technologies. Based on your browser or device preferences, we may collect certain personal and non-personal information, including, your browsing habits, application usage, and other analytical data. Cookies are small computer files that are stored in a user’s web browser. You may refuse to accept certain types of cookies (by modifying your preferences within your internet browser). The types of cookies and other similar technologies used on our Services can be categorised as follows:
Persistent Cookies: We use persistent cookies to remember you and your choices when you visit our app. For example, a persistent cookie can remember your preferences (e.g. language selection), and your log in details.
Log Information: When you use our application, certain information in server logs may be automatically reported, including how you use our application, your IP address, device event information (e.g. crashes, system activity, hardware settings, browser type), and the date and time of your request and referral URL.
Usage Information: This includes data about how you interact with our application or website, such as, which features you use, the frequency of use and the duration of use.
Performance Data: This includes information about our application or website’s performance on your device, such as, response time for pages, crashes, and other technical issues.
Please note that if you decline to accept certain cookies, you may not be able to utilise certain features available through our Services.
Information we collect from or share with third parties
We may collect information from or share information with third parties, including, analytics service providers, marketing and advertising partners (e.g. social media networks). We may also allow these third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf, and to track and report on the performance of advertisements or analyse user activity. We may permit these service providers to use cookies, SDKs, and other technologies to perform these services for us.
What do we use your information for?
The information we collect from you may be used in one of the following ways:
Service Providers: data may be shared with third-party service providers who assist in operating our app and business, such as hosting services, data analysis, payment processing, customer service, and partners who help deliver advertisements and promotional content, targeting users based on their preferences and behavior.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user data might be transferred as part of the business transaction.
Legal Requirements: We may also release your information when we believe release is appropriate to comply with the law, enforce our service policies, or protect ours or others’ rights, property, or safety..
Research and Analytics: Data may be shared with third parties for the purpose of conducting research, analysis, and improving the app’s functionality and user experience.
Partnerships and Collaborations: We may share your information with partners involved in co-branded services or special projects designed to benefit users, like exclusive offers or new service integrations.
Fraud Prevention and Security: Sharing data with third parties could be necessary to protect against fraud, security threats, and other harmful activities.
Aggregate Information: Non-personal information may be shared in an aggregated form with partners and advertisers for analysis, research, and product development
Where we store your personal data?
Our entire site is available over secure SSL (HTTPS) connection. Information that you provide to us by filling in forms on our site is therefore transferred from your web browser or server using SSL encryption.
The data that we collect from you will be stored within Amazon Web Services Middle East, UAE Region and we maintain confidentiality agreements with our employees and service providers having access to such information to ensure compliance with relevant data protection law. By submitting your personal data, you agree to the transfer, storing or processing of your personal data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or through the use of Send2 Services; any transmission is at your own risk. Once we have received your information, we will use security features to try to prevent any such unauthorized access.
Your rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). You have access to your personal data through our mobile application or our website wherein, you can view all personal information we hold about you.
Correction of the personal data that we hold about you. You have access to your personal data through our mobile application or our website wherein it enables you to correct any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of any new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete your account and you can request account deletion through our mobile application or website. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Fees and charges
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third-party links
Send2 Services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy statements or data security. When you leave our mobile application or website, we encourage you to read the privacy policy of every third-party site you visit.
Terms and Conditions of Use
Please also review our “Terms and Conditions of Use” establishing the limitations of liability governing the use of Send2’s Services.
Your consent
By using Send2 Services, you consent to Send2’s Privacy Policy, as contained in this document and our Terms and Conditions of Use.
Changes to our Privacy Policy and your duty to inform us of changes
We amend our Privacy Policy from time to time. Every time you wish to use our Services, please check this Privacy Policy and our Terms and Conditions of Use to ensure you understand the terms that apply at that time. If we decide to change this Privacy Policy, we will post such changes on this page and update the modification date below.
Last modified on 12 August 2024
Contact us
If you have any questions or comments about this Privacy Policy, or require clarification, please contact us at customersupport@send2.com.